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We offer the best technical support offered to the trade, anywhere in the world. You can call our 800 phone to speak to Keith (The Owner) or Daniel (in office tech support, webmaster & sales manager) for that needed advice or information. We assist with all issues related to our products. Some of our long time customers even have sent in bad castings with duplicate waxes so we can test the problem ourselves. Usually, we find the problem when we setup the cast. Then we share our conclusions with the customer, leaving them able to produce the troublesome item in any quantity they need. For our customers, this in depth service comes at no charge. Ask our much larger competition if they offer anything even close.

Between Keith & Daniel, each with literally decades of experience, working, troubleshooting, and writing for the trade, you have the resource you need when things go wrong.Within this very web site is the Basic Metallurgy Guide for Jewelers. 

Just in case you need MORE info buy this book from AJM. Lots of fine articles for the casting jeweler! MJSA members pay $32.50 for this encyclopedic volume of casting technical information.

Daniel@preciousmetalswest.com